{"id":114794,"date":"2026-03-05T08:26:51","date_gmt":"2026-03-05T08:26:51","guid":{"rendered":"https:\/\/pietrovitalini.com\/?page_id=114794"},"modified":"2026-03-11T07:58:31","modified_gmt":"2026-03-11T07:58:31","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/pietrovitalini.com\/en\/shipping-and-returns\/","title":{"rendered":"Shipping and returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"114794\" class=\"elementor elementor-114794\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ed44f7 e-flex e-con-boxed e-con e-parent\" data-id=\"8ed44f7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eeb647e elementor-widget elementor-widget-text-editor\" data-id=\"eeb647e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><p><strong>SHIPPING<\/strong><\/p><p>The shipment of products purchased on our online shop will generally take place within <strong>24\u201372 hours<\/strong> after the order is finalized within Italy. Delivery times may be delayed during holidays. Please note that carriers do not deliver or collect shipments on weekends.<\/p><p>International shipping is <strong>not currently available<\/strong>. Updates will follow.<\/p><p>Payments on the website can be made using <strong>Credit Card (Mastercard \u2013 Visa)<\/strong> or <strong>PayPal<\/strong>.<\/p><p>Our <strong>return and refund policy is valid for 15 days<\/strong>. To be eligible for a return, the item must be unused and in the same condition in which it was received.<\/p><p><strong>RETURNS<\/strong><\/p><p>If you receive <strong>defective or faulty merchandise<\/strong>, please contact us at <strong><a href=\"mailto:webshop@pietrovitalini.com\">webshop@pietrovitalini.com<\/a><\/strong>, attaching photographic proof, in order to arrange the return procedure. Our Customer Care team will send you an email with instructions for shipping. In this case, the <strong>return shipping costs will be covered by us<\/strong>.<\/p><p>If for any reason you are not satisfied with your purchase, you may return one or more products <strong>within 15 days from the date of delivery<\/strong>. In this case, the <strong>customer is responsible for the return shipping costs<\/strong>.<\/p><p>Return shipping address:<\/p><p><strong>SKIXO SRL<\/strong><br \/>Via Sant&#8217;Antonio 87<br \/>23030 Valfurva (SO)<br \/>Italy<\/p><p>Products can be returned in the following cases:<\/p><ul><li>Manufacturing defects<\/li><li>Size exchange<\/li><li>Exchange for a different product<\/li><\/ul><p>All items are checked before shipping and include an <strong>original tag<\/strong>. We recommend <strong>not removing the tag<\/strong> until you are certain about the fit of the purchased item.<\/p><p>Items returned with <strong>damage, stains, or visible alterations<\/strong> will be sent back to the customer, and the shipping costs will be charged to the customer.<\/p><p>Garments produced <strong>upon specific request of the customer<\/strong>, customized with colors, graphics, logos, names, numbers, or other requested features, are considered <strong>custom-made products<\/strong>.<\/p><p>For this reason, <strong>returns, exchanges, or order cancellations are not accepted once production has started<\/strong>.<\/p><p>By confirming the order, the customer declares that they have <strong>checked and approved all technical, graphic, and dimensional specifications<\/strong> of the requested product.<\/p><p><strong>REFUNDS<\/strong><\/p><p>To complete your return, we require a <strong>receipt or proof of purchase<\/strong>.<\/p><p>Once your return is received and inspected, you will receive an <strong>email confirmation<\/strong> informing you that we have received your returned item. You will also be notified whether your <strong>refund has been approved or rejected<\/strong>.<\/p><p>If approved, the refund will be processed within a few days using the <strong>same payment method used for the original transaction<\/strong>, unless a different payment method is requested.<\/p><p>Please note that it may take several days for the refund to appear in your <strong>bank account<\/strong>.<\/p><p>If the item was purchased using a <strong>gift card<\/strong>, once the returned item is received, a <strong>gift voucher<\/strong> equal to the value of the returned product will be issued.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00a0 SHIPPING The shipment of products purchased on our online shop will generally take place within 24\u201372 hours after the order is finalized within Italy. Delivery times may be delayed during holidays. Please note that carriers do not deliver or collect shipments on weekends. International shipping is not currently available. Updates will follow. Payments on [&hellip;]<\/p>\n","protected":false},"author":42,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-114794","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping and returns - Vitalini<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pietrovitalini.com\/en\/shipping-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and returns - Vitalini\" \/>\n<meta property=\"og:description\" content=\"\u00a0 SHIPPING The shipment of products purchased on our online shop will generally take place within 24\u201372 hours after the order is finalized within Italy. Delivery times may be delayed during holidays. Please note that carriers do not deliver or collect shipments on weekends. International shipping is not currently available. Updates will follow. 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Delivery times may be delayed during holidays. Please note that carriers do not deliver or collect shipments on weekends. International shipping is not currently available. Updates will follow. 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